Privacy Policy

Casa Complete (“Casa Complete,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and services (collectively, the “Services”).

By using Casa Complete, you agree to the practices described in this Privacy Policy.

Effective Date: Jan 1 , 2026

1. Information We Collect

We do not and will not collect or store sensitive personal data such as Social Security numbers, government IDs, or financial account numbers.

Information You Provide

  • Account information: name, email address, and login credentials
  • Home information: details you choose to add about your home, systems, appliances, and maintenance items
  • Uploaded content: documents such as manuals, warranties, receipts, and maintenance records
  • Communications: messages, feedback, or support requests you send us

Information Collected Automatically

  • Usage data: how you interact with the Services
  • Device information: browser type, operating system, and basic device identifiers
  • Log data: IP address, access times, and pages viewed

We do not and will not collect or store sensitive personal data such as Social Security numbers, government IDs, or financial account numbers.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve Casa Complete
  • Create personalized maintenance plans and reminders
  • Store and organize your home records securely
  • Communicate with you about your account or updates
  • Respond to support requests and feedback
  • Improve safety, security, and performance of our Services

We do not sell your personal information.

3. How We Share Information

We only share information in limited circumstances:

  • With service providers who help operate our Services (e.g., hosting, analytics), under strict confidentiality agreements
  • When required by law or to protect the rights, safety, or security of Casa Complete and our users
  • With your consent, when you choose to share information

We do not share your information for advertising or marketing by third parties. We commit to never sell your data.

4. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • Secure data storage
  • Access controls
  • Encryption where appropriate

Although we use industry-leading protection and cybersecurity best practices, no system is 100% secure, but we work hard to protect your data and continuously improve our safeguards.

5. Your Choices & Control

You can:

  • Update or correct your account information
  • Add or remove home items and documents
  • Request deletion of your account and associated data

To make a request, contact us at [help@casacomplete.com].

6. Data Retention

We retain your information only as long as needed to provide the Services or meet legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. Early Access / Beta Use

Casa Complete may offer early access features as we continue improving the platform. Core functionality and data protection remain a priority, and your information is handled in accordance with this Privacy Policy.

8. Children's Privacy

Casa Complete is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the Services or by email. The “Effective Date” will always reflect the latest version.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at: Email: help@casacomplete.com